Maintenance & Support

We offer support & maintenance for all our products and services. We are the provider you can depend on from set up

to maintenance and support, we guarantee you will discover the cost advantages from using our professional bookkeeping services. We'll get the job done right.

One size does not fit all.

Our bookkeeping services are custom-designed to meet your individual needs. And, we offer a wide range of expertise, so we can create a package that best fits your business requirements. We know you're looking to reduce your operating costs. Outsourcing to us is the answer!

Website Development & Social Media

Do you need a website or maybe to connect with existing or potential clients through social media? We can help.

We understand the process having managed it for ourselves. We built our own website and structured our own social media channels in a manner that does not mean we have to manage them 24/7.

We use Wix HTML5 Editor, and manage the process for your business in a manner that is customised to suit your needs and ensuring that you understand and get trained on the ongoing management at the end of the process. But if you need further ongoing help, we can also manage these channels for you. We customise all our packages in a flexible manner to suit the specific needs of your business.

A lot of business owners are scared off by social media as it seems to be a mystery to them. We help you to de-mystify it and understand how easy and helpful it can prove for your business - it can certainly become the cheapest form of promotion and advertising.

General Bookkeeping Support Services

Our maintenance and support services are offered in a flexible manner to ensure that we can customise a packages to suit your requirements. With our off-site model, we can support your business remotely or through the internet, so wherever you are in Australia, we can provide you with a professional bookkeeping maintenance and support service to meet your business needs and circumstances.

We can support you with:

Sorting & Filing of Source Documents

One of the most critical aspects of any busines, new or existing, is the management of the documentation which relates to the general day to day operational activities - Invoices, Payment Receipts, Cash Register Tapes, Deposit and Cheque Books, Bank and Credit Card Statements and many more.

Collecting and Filing this documentation requires an established system and simple routine behaviours to ensure that it is not lost, and stored in a manner which makes it both easy during your day to day activities and also when the time comes that you need to access it so it can be input into your financial accounting software system - whether you do this yourself or outsource it to us to do it for you.

We have established electronic conversion and storage processes which we can provide to allow for storage under your own custody or in line with the services we can provide to you. Our @bookKeeper Consulting Filing & Storage Kit can easily be applied to your business.

Document Storage & Retention - Scanning to PDF

Do you want to keep your documents in an electronic format. Most of your documentation coul probably fit on one little USB. We can help you manage this process on a one off basis or on an ongoing basis packages with the bookkeeping services we provide to you.

Accounting Setup Services

Accounting systems and processes are an extremely important element of any business, no matter what its size or the industry it operates in. Having the correct accounting systems in place can be critical to the success of your business. We can support you to maintain everything that is required to keep your business well informed on your financial performance.

Installation and Setup of Software

If you are uncertain of where to start, talk to us and we can help you analyse your business software needs. Some of our clients want to have their own software, in order that they are able to review the information we provide them under our bookkeeping solutions. We can give you advice on which software is right for you and help set the software up.

Data Entry

We can provide adhoc assistance with data entry and management of your accounts. Maybe you need help to review your Chart of Accounts, input New customers, or just the Entry of Invoices. We also have Transaction and Manual Journal Entry Services which can bring up to date.

Invoice Management, Accounts Receivable & Payable Services

We offer the flexibility to choose the services that you need. We will design a package based on your customer and supplier relationship strategy. Are you looking to minimize operating costs and decrease bad debt? Would you like to increase cash flow and recoveries? Or we can provide follow-up on outstanding invoices and extensive reporting on account activity We canl also facilitate quicker payments and improve your cash flow. We are here to help you, whilst letting you concentrate on what you do best - operate your business.

Online Payment Services

Do you need help to pay your accounts through Online Payment systems. We can set your business up and if you still require assistance we can help you with the processing. It does need to be complex, and can assist you to streemline your payment processes.

Reconciliation

Our reconciliation services can assist you to maintain accurate financial information which helps you make well informed business decisions. We can reconcile your accounts and produce the reporting to show you the current status so you can see the picture more clearly.

And we provide support services which can be optionally added on:

if you need assistance to follow up those customers that may be a little late, or
if you need assistance to manage the payment of your suppliers.

Administration Services & Document Preparation

We can help you manage this critical but time-consuming function through delivery of end-to-end administration including:

data and document management
scanning of paperwork to PDF format for electronic filing (both Colour and B&W)
Online Storage of documentation using Dropbox
assistance with correspondence management
transaction processing and payments
e-business and website facilities
risk, compliance and continuous improvement framework

Financial and Employee Policies & Procedures

Policies and Procedures are important to any business as they establish the boundaries of operational activities which staff are required to follow. Without these policies and procedures in place, staff are left to follow their own interpretations and this can expose the business to errors and the potential for fraud. We can assist your business to assess and produce the policies and procedures to protect your operations.

Training

We offer a range of education and training designed and tailored for small businesses. We do not believe that one size fits all circumstances, so we work with our clients to offer a service specific needs to their needs.

Explain how to read your Financial Reports
Assist with setting targets and understanding how to reach those targets
Assist with Budgeting and Project Managing your Business
Comprehensive Training in Software

Customised Support Services

Cannot see what you need here? Talk to us about your own specific support requirements and we will work with you to see if we can customise an affordable solution for you. If we can help, we will create a package to suit your specific business needs.